Customer Service

Our Guarantee:

Order with confidence from Maverick Menus! Before placing your order request a sample of the product you are interested in to inspect our quality and craftsmanship first hand. To request a sample call us. We guarantee all our products to to match the quality and craftsmanship of the sample you approve and to be free of manufacturing defects. If the quality and craftsmanship of your order differs from the sample you approved, contact us immediately by . . .

Calling Us . . . . .(770) 776-6187 . . . . . . . . . Mon - Fri 10 am - 5 pm EST
Emailing Us . . . orders@maverickmenus.com . . . . . . . . . Anytime

MaverickMenus.com
302 Bob Smith Road, Sharpsburg, GA 30277

Custom Printing:

Logo Requirements for Foil Stamping:

Please email your logo to orders@maverickmenus.com in one of the following formats:
Black & White .eps, .ai (recommended), 300dpi .jpg or
Black & White .tif format at full size, Fine lines, 5pt minimum, Lettering 24pt minimum

Typesetting Fees:

A $60.00 charge will be applied if you require typesetting. This is in addition to the artwork die charge of $90.00. Please provide your recommended font style, font size (lettering 24pt minimum), as well as your layout and positioning of the text on the cover.

Logo Locations:

Logos can be printed in the location of your choice (within cover limitations), however, most customers choose one of the following options:
- Optical Center: About 1/3 down from the top of the cover
- Dead Center: Centered both vertically and horizontally
- Lower Right Hand Corner

Foil Stamping / Blind Debossing / Embossing Charges:

A one time die fee of $90.00 (not incurred on re-orders unless the logo or logo size changes) will be assessed for each potential color. A $2.00 double run fee will be applied for each additional foil color per menu cover.

Foil Stamping & Colors:

This process involves the fabrication of a metal die that imprints your logo onto the product with the application of foil colors. Some materials may become recessed where the foil imprint is applied. Please note that foil chemical properties can vary from color to color and, therefore, certain product / foil combinations may not be appropriate. Color proofs are provided via email at no additional charge with the receipt of a purchase order.

Standard Foil Colors:

Gold, Silver, Black – Other colors may be available upon request.

Blind Debossing:

This process involves the fabrication of a metal die that imprints and recesses your logo into the product without the application of foil. Color proofs are provided via email at no additional charge with the receipt of a purchase order.

Embossing:

This process involves the fabrication of a metal die that creates a raised logo on your product without the application of foil. This option is currently only available for Patina materials. Color proofs are provided via email at no additional charge with the receipt of a purchase order.

Digital Artwork:

Art must be 300dpi at full size, and in .jpg or .tif format. A one time Set-Up fee of $125.00 will be applied to all Custom Full Color Menu Cover Orders.

Laser Engraving:

This process involves laser engraving into a real wood composite. A one time $90.00 die fee applies to this process. Vector artwork (.eps or .ai) is required. Oversized logos may incur an additional pre-approved fee.

Pre-Production Samples:

Orders for customized samples of products prior to full production runs can be produced. An additional labor / setup fee of $60.00 will also apply. A one time $90.00 die fee will apply (not incurred again on full order placement unless the logo or logo size changes).

Proofs:

Color Proofs / Spec Sheets are provided via email at no additional charge for all customized products. Proof approval must be verified and returned via email or fax prior to order proceeding to production. Please note that some changes to proofs may be chargeable.

Stock Logos :

Please <Click Here> to see the stock logos that are available for print without incurring a die charge.

Terms and Conditions

Our Return Policy:

( 1 ) Returnable Items are marked: RETURNABLE Item 

NON-RETURNABLE NON-STOCK Item(s) 

and may not be returned for a credit or refund. Custom made, foli stamped, blind embossed, debossed, silk screened, laser engraved, and or personalized products CAN NOT BE RETURNED UNDER ANY CIRCUMSTANCES.

Charges may apply for custom orders already in production for time and material expenses.

Shipping:

All orders are shipped via UPS unless otherwise specified. Orders may ship in multiple boxes. Orders to Alaska, Hawaii, P.O. Boxes and overseas addresses usually travel via parcel post; all other orders within the 48 contiguous States are shipped via UPS Ground Service. Maverick Menus is not responsible for delays in transit. Customers may provide their own UPS and FedEx and account numbers, if preferable. Priority Ship Dates may be available for customized orders. Chargeable expedited shipping may be necessary to accommodate your deadlines.

Orders for In-Stock Stock Items are usually shipped within 24 to 48 hours
when quantities permit.

Shipments to addresses with zip codes starting with the following numbers:

( 0, 1 or 2 ) . . . . . . . . will take 2-3 days travel time from ship date
( 3 or 4 ) . . . . . . . . . . will take 3-4 days travel time from ship date
( 5, 6 or 7 ) . . . . . . . . will take 4-5 days travel time from ship date
( 8 or 9 ) . . . . . . . . . . will take 5-6 days travel time from ship date
Maverick Menus is not responsible for delays in transit.

Terms:

We accpet VISA, MasterCard, American Express, Discover and payment in full by Company Checks, Money Orders and Certified Bank Checks.

Absolutely NO CODs accepted

Orders:

Orders may be placed Online, by Email, and by Fax with a P.O. and all Credit Card information provided. If you would like to go over your order verbally we can, BUT (with written confirmation; we are not responsible for errors resulting from verbal orders, so a signed confirmation will be necessary). We reserve the industry-standard right to ship and bill for 5% over or under the quantity ordered. The following product information is required for menu cover order placement:

Cover Name (style):
Insert Size:
# of Views:
Quantity:
Foil stamp color or blind deboss (if applicable):

Minimums:

Minimums are set to provide you with the best available price. Some non-customized items can be produced for less than the stated minimums, however a $60.00 fee would be applied to do so. Please call for more information.

Sizes:

All sizes referenced in this catalog are the actual insert size (insert = paper). For example, when ordering an 8.5 x 11 menu cover, the inserts going into each pocket will measure 8.5 x 11. Custom sizes are available in most menu cover styles. Please call for more information.

Material Colors:

Color representations on our website may vary slightly from actual material colors. Material colors can also vary based on dye lots. Material swatches are available for all products upon request for precise color matching.

Material Style / Pattern:

Material style / pattern may vary due to upgrades that have been made after the printing of this catalog. Please contact us to request a current material swatch if needed.

Samples: Receive A FREE Sample Menu Cover !

Seeing is Believing !

See our Quality. To receive a sample, simply call us at (631) 265-6089. To assist you with your menu cover decision, we will ship one free sample menu cover per customer via UPS Ground in the Continental United States. If you require a second or third sample, a nominal charge may apply to cover the cost of the product. Some samples require a $10 deposit.

Production Lead Times:

Production lead times may vary by season and demand. Please advise of deadlines as every effort will be made to accommodate reasonable requests. Chargeable expedited shipping is also available if needed.

Cleaning and Storage Recommendations:

Products should be maintained by wiping exterior with a slightly damp cloth. No chemicals should be used on any products.
We do not recommend menu boxes for storage.